TERMS AND CONDITIONS

AmberJade Concepts and Design cc
Pretoria, Gauteng, South Africa
Last updated: August 2026

1. ACCEPTANCE OF TERMS

By engaging AmberJade Digital for any service — including completing an intake form, making a payment, or approving a proposal — you agree to be bound by these Terms and Conditions. These terms govern all services provided by AmberJade Digital ("AmberJade", "we", "us") to you ("the Client").

2. SERVICES

AmberJade provides professional website design, branding, and digital business system services to South African businesses. Services are scoped per package selected at the time of purchase.

2.1 Website Factory Packages
All packages include custom-designed websites delivered within 48 business hours of receipt of completed intake information and payment confirmation. Delivery timelines are contingent on the Client providing all required content, brand assets, and approvals timeously.

2.2 Scope of Work
Each package includes the number of pages and features as listed on the pricing page at the time of purchase. Any additional pages, features, or services not included in the selected package will be quoted separately.

3. PAYMENT

3.1 All prices are quoted in South African Rand (ZAR) and are inclusive of VAT where applicable.

3.2 Full payment of the once-off setup fee is required before any design work commences.

3.3 Payments are processed securely via Paystack. AmberJade does not store your card or banking details.

3.4 Monthly retainer fees are billed via recurring subscription through Paystack and become due on the same date each month from the date the website goes live.

3.5 If a monthly payment fails, AmberJade reserves the right to suspend the website until payment is received.

4. REVISIONS

4.1 Each package includes a set number of revision rounds as specified at the time of purchase. A "revision round" means one consolidated set of changes submitted in writing.

4.2 Revisions beyond the included rounds will be billed at R450/hour.

4.3 Revision requests must be submitted within 7 calendar days of receiving the preview. Failure to respond within this period will be deemed approval, and the site will proceed to the go-live stage.

5. CLIENT RESPONSIBILITIES

5.1 The Client is responsible for providing all content (text, images, logos, brand guidelines) required for the website. AmberJade will use placeholder content if assets are not provided timeously, which may affect the final result.

5.2 The Client warrants that all content, images, and materials provided to AmberJade are owned by the Client or that the Client has the legal right to use them. AmberJade accepts no liability for intellectual property infringement arising from client-supplied materials.

5.3 The Client is responsible for reviewing and approving all content before the site goes live. AmberJade is not liable for errors in client-supplied or client-approved content after launch.

6. INTELLECTUAL PROPERTY

6.1 Upon receipt of full payment, the Client owns the final website design and content as delivered.

6.2 AmberJade retains the right to display completed work in its portfolio and marketing materials unless the Client requests otherwise in writing.

6.3 AmberJade retains ownership of any proprietary tools, systems, workflows, or methodologies used in the delivery of services.

7. RETAINER SERVICES AND CANCELLATION

7.1 Monthly retainer services (hosting, maintenance, support) may be cancelled by either party with 30 days' written notice.

7.2 No refunds will be issued for partial months of retainer service.

7.3 Upon cancellation, AmberJade will provide the Client with all website files within 14 business days.

7.4 Setup fees are non-refundable once design work has commenced.

8. LIMITATION OF LIABILITY

8.1 AmberJade's total liability to the Client for any claim shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.

8.2 AmberJade is not liable for any loss of revenue, data, business opportunity, or consequential damages arising from the use of, or inability to use, any deliverable or service.

8.3 AmberJade is not responsible for third-party platform outages, hosting disruptions, or payment processor issues beyond our control.

9. GOVERNING LAW

These Terms and Conditions are governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002. Any disputes shall be subject to the jurisdiction of the South African courts.

10. CONTACT

AmberJade | Pretoria, Gauteng, South Africa
Website: amberjade.co.za
Email: [email protected]