PRIVACY POLICY

AmberJade Concepts and Design cc
Pretoria, Gauteng, South Africa
Last updated: August 2026

This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. WHO WE ARE

AmberJade Digital is a Pretoria-based web design and digital business systems studio. We are the Responsible Party in terms of POPIA for personal information collected through our website, services, and communications.

Information Officer: Rochelle Vermaak
Email: [email protected]
Website: amberjade.co.za

2. WHAT PERSONAL INFORMATION WE COLLECT

We may collect the following:

Full name and surname

Business name and registration details

Email address and phone number

Physical and postal address

Website URL and social media profiles

Payment information (processed securely via Paystack — we do not store card details)

Communications and correspondence with us

Website usage data (via analytics tools)

3. HOW WE COLLECT YOUR INFORMATION

When you complete a contact or intake form on our website

When you make a payment through our platform

When you communicate with us via email, WhatsApp, or phone

Through cookies and analytics on our website (see Section 9)

4. WHY WE COLLECT YOUR INFORMATION

We collect and process your personal information for the following lawful purposes:

To provide and deliver our services to you

To process payments and manage accounts

To communicate with you about your project

To send service-related notifications and updates

To send marketing communications (only with your consent)

To comply with our legal obligations

To improve our services and website

5. HOW WE USE YOUR INFORMATION

Your personal information will only be used for the purposes for which it was collected. We will not use your information for any other purpose without your consent, unless required by law.

6. WHO WE SHARE YOUR INFORMATION WITH

We do not sell your personal information. We may share it only with:

Paystack — for secure payment processing

Our CRM platform — to manage client communications and project workflows

Email and communication tools — to deliver service communications

Legal and regulatory authorities — where required by law

All third parties are required to handle your information securely and in compliance with applicable data protection laws.

7. HOW LONG WE KEEP YOUR INFORMATION

We retain your personal information for as long as is necessary to:

Fulfil the purpose for which it was collected

Comply with our legal and contractual obligations

Resolve disputes and enforce our agreements

Client project records are retained for a minimum of 5 years. You may request deletion of your information subject to our legal obligations.

8. HOW WE PROTECT YOUR INFORMATION

We implement appropriate technical and organisational security measures to protect your personal information against loss, unauthorised access, alteration, or disclosure. These include secure data storage, encrypted communications, and restricted internal access.

9. COOKIES

Our website may use cookies to improve your browsing experience and to gather anonymous analytics data. You may disable cookies in your browser settings. By continuing to use our website, you consent to our use of cookies.

10. YOUR RIGHTS UNDER POPIA

As a data subject, you have the right to:

Access — request a copy of the personal information we hold about you

Correction — request that we correct inaccurate information

Deletion — request that we delete your information (subject to legal obligations)

Objection — object to the processing of your information

Withdraw consent — withdraw consent to marketing communications at any time

Lodge a complaint — with the Information Regulator of South Africa

To exercise any of these rights, contact us at: [your email]

11. INFORMATION REGULATOR

If you believe we have handled your personal information unlawfully, you have the right to lodge a complaint with the Information Regulator of South Africa:

Website: www.inforeg.org.za
Email: [email protected]
Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "Last updated" date. We encourage you to review this policy periodically.

13. CONTACT US

For any privacy-related queries or to exercise your rights:

AmberJade| Pretoria, Gauteng, South Africa
Email: [email protected]
Website: amberjade.co.za